Closing Date: Until Filled
Employment Type: Summer Student- Full Time
PRIMARY PURPOSE OF POSITION
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
CORE SKILLS FOR POSITION
- Flexibility
- Interpersonal Skills
- Computer/Technical Literacy
- Adaptability
- Communication Skills
BEHAVIOURS
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Training: interested in continued development of self and role, continued learning.
BENCHMARKS
- ATM Balancing
- Night Depository
- Cash Holdings
- Products and Services
- Member Direct
- Card Services
- Online Banking
- Balancing
- Outage Review and Searching
- Phone Etiquette
- Service Delivery
- Timelines
- Confidence Building
- Learning about Referrals
- Art of conversation
- Understanding Needs
- Daily Balancing
- Member Service
- Adherence to Policy, Procedures, Processes and Legislated Requirements
- Privacy
- Credit Union Experience
Turtleford Credit Union offers competitive wages and a full range of employee benefits. If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca.
We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.
