Closing Date: Until Filled
Employment Type: Full or Part Time
PRIMARY PURPOSE OF POSITION
Reporting to the Office Manager, the Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
KEY RESPONSIBILITY AREA(S)
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- Support the credit union’s business strategy by understanding member needs and identifying opportunities to promote Credit Union products and services.
- Provides outstanding member service and maintain effective member relationships.
- Processes member transactions such as deposits, withdrawals, cheque cashing, money orders, credit card services etc.
- Recognizes member needs and promotes and cross sells credit union deposit services to members.
- Resolves routine member concerns and complaints in accordance with service standards and escalates issues when appropriate.
- Applies knowledge of policies and procedures guidelines when performing member transactions to mitigate risk or loss to the credit union.
- Contributes positively to branch morale and works collaboratively within the work environment.
- Embraces continued growth and development.
- With advanced learning:
- Performs a variety of duties relating to the promotion and sale of deposit products and services, such as registered products, term deposits, safety deposit boxes and card products.
- Processes new accounts and account closure requests.
- Other duties and learning as assigned.
REQUIREMENTS
To qualify for this position, you much have experience in customer services or sales, cash-handling experience, and a high school diploma. Although not required, previous working experience within a financial institution and a post-secondary education would be a valuable asset.
CORE SKILLS AND BEHAVIOURS
This position is the first point of contact for our members. Some of the skills required to succeed in this position include; strong communication and interpersonal skills, computer/technical literacy, customer service, adaptability, attention to detail, teamwork and cooperation and continued learning and development.
IS THIS FOR YOU?
Turtleford Credit Union offers competitive wages and a full range of employee benefits. If you are interested in this role, we invite you to submit your resume and cover letter in confidence to Holly Matias, Office Manager at Holly.Matias@turtlefordcu.ca.
We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.
