Build a Career Where Your Impact Matters

Closing Date: Until Filled
Employment Type: Full-Time

PRIMARY PURPOSE OF POSITION

Reporting to the Office Manager, the Deposit Services Supervisor oversees the daily operations of the deposit services team, ensuring a high standard of member service, operational efficiency, and regulatory compliance.

This position provides leadership, coaching, and support to Member Service Representatives (MSRs), fostering a collaborative work environment while supporting employee development and the credit union's overall goals.

KEY RESPONSIBILITY AREA(S)

• Supervises, coaches, and supports Member Service Representatives to ensure consistent, high-quality member service and individual growth.

• Identifies training and development opportunities, providing guidance and ongoing support to strengthen team performance.

• Oversees daily deposit services operations, ensuring transactions and processes are completed accurately, efficiently, and in accordance with established policies and procedures.

• Leads by example in delivering exceptional member service, resolving complex member concerns, and supporting positive member relationships.

• Ensures deposit services processes and procedures comply with applicable legislative and regulatory requirements.

• Reviews and improves operational processes to support efficiency, consistency, and compliance.

• Supports the credit union's business strategy by encouraging team members to recognize member needs and recommend appropriate products and services.

• Works closely with the Office Manager to ensure adherence to Anti-Money Laundering (AML) requirements and other applicable compliance legislation.

• Contributes positively to branch morale and promotes a collaborative, supportive work environment.

• Encourages continued learning, professional development, and team growth.

• Other duties as assigned.

REQUIREMENTS

To qualify for this position, you should have 3–5 years of relevant experience and a strong understanding of credit union deposit services, operations, and procedures.

Previous supervisory or leadership experience would be considered an asset. The ideal candidate demonstrates strong organizational skills, sound judgment, and the ability to support team members while maintaining high standards of service and operational accuracy.

CORE SKILLS AND BEHAVIOURS

This position plays an important role in supporting both our members and our deposit services team. Some of the skills required to succeed in this position include leadership and coaching, strong communication and interpersonal skills, problem-solving, attention to detail, organizational skills, adaptability, teamwork and cooperation, regulatory awareness, and a commitment to continued learning and development.

IS THIS FOR YOU?

Turtleford Credit Union offers competitive wages and a full range of employee benefits.

This is a permanent full-time position based in Turtleford, SK.

If you're someone who enjoys supporting others, building strong relationships, and helping a team succeed while making a meaningful difference in your community, we'd love to hear from you!

Closing Date: Until Filled
Employment Type: Full-Time

PRIMARY PURPOSE OF POSITION

Reporting to the Office Manager, the Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

KEY RESPONSIBILITY AREA(S)

• • Support the credit union’s business strategy by understanding member needs and identifying opportunities to promote Credit Union products and services.
  • Provides outstanding member service and maintain effective member relationships.
  • Processes member transactions such as deposits, withdrawals, cheque cashing, money orders, credit card services etc.
  • Recognizes member needs and promotes and cross sells credit union deposit services to members.
  • Resolves routine member concerns and complaints in accordance with service standards and escalates issues when appropriate.
  • Applies knowledge of policies and procedures guidelines when performing member transactions to mitigate risk or loss to the credit union.
  • Contributes positively to branch morale and works collaboratively within the work environment.
  • Embraces continued growth and development.
  • With advanced learning:
  • Performs a variety of duties relating to the promotion and sale of deposit products and services, such as registered products, term deposits, safety deposit boxes and card products.
  • Processes new accounts and account closure requests.
  • Other duties and learning as assigned.

REQUIREMENTS

To qualify for this position, you much have experience in customer services or sales, cash-handling experience, and a high school diploma. Although not required, previous working experience within a financial institution and a post-secondary education would be a valuable asset.

CORE SKILLS AND BEHAVIOURS

This position is the first point of contact for our members. Some of the skills required to succeed in this position include; strong communication and interpersonal skills, computer/technical literacy, customer service, adaptability, attention to detail, teamwork and cooperation and continued learning and development.

Closing Date: Until Filled
Employment Type: Part-Time

PRIMARY PURPOSE OF POSITION

Reporting to the Office Manager, the Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions, building relationships, and helping members find products and services that support their financial needs.

KEY RESPONSIBILITY AREA(S)

• Supports the credit union's business strategy by understanding member needs and identifying opportunities to recommend appropriate products and services.

• Provides outstanding member service while building and maintaining positive member relationships.

• Processes member transactions such as deposits, withdrawals, cheque cashing, money orders, and credit card services.

• Recognizes member needs and provides helpful information about available credit union deposit products and services.

• Resolves routine member concerns and inquiries in accordance with service standards, escalating issues when appropriate.

• Applies knowledge of credit union policies, procedures, and guidelines to ensure accurate transactions and minimize risk.

• Contributes positively to branch morale and works collaboratively within a supportive team environment.

• Demonstrates a willingness to learn and develop new skills.

With additional training and experience:

• Assists members with deposit products and services, including registered products, term deposits, safety deposit boxes, and card products.

• Processes new account openings and account closure requests.

• Performs other duties as assigned.

REQUIREMENTS

To qualify for this position, you should have previous experience in customer service or sales, cash-handling experience, and a high school diploma.

Although not required, previous experience within a financial institution and post-secondary education would be considered valuable assets.

CORE SKILLS AND BEHAVIOURS

This position is often the first point of contact for our members. Some of the skills required to succeed in this role include strong communication and interpersonal skills, computer and technical literacy, customer service, adaptability, attention to detail, teamwork and cooperation, and a commitment to continued learning and development.