Credit unions have a history of respecting the privacy of our members and customers. Your Board of Directors has adopted the Credit Union Code for the Protection of Personal Information. We have policies and procedures in place to protect your privacy and your right to control the collection, use, and disclosure of your personal information.
Personal information is information about an identifiable individual. This includes, for example, an individual’s race, ethnic origin, color, age, marital status, religion, education, medical information, criminal record, employment history, financial records, address, telephone number, e-mail address, Social Insurance Number, fingerprints, blood type, and tissue or biological sample.
We use your personal information to help us provide the highest standards of financial service.
We collect the information from you directly, with your consent, and according to the terms of the products and service arrangements you have made with or through us. Information is also obtained with your consent from credit bureaus, other financial institutions, and from the references you provide to us.
We only share your personal information with your consent or where we are required or permitted to do so by law. We never sell, rent, or lease personal information to third parties.
When you become a member or open an account with us, you agree to the terms of our Financial Services Agreement and an account agreement. Both require your consent to allow us to share information with our suppliers and affiliates.
We use trusted, reputable suppliers to provide cheque and statement printing, data processing, member and customer research and surveys, and payment clearing services. We provide suppliers with only the information necessary to perform the required services. To ensure confidentiality, personal information is removed from market research and survey reports provided to the credit union. We ensure our suppliers implement security standards for information handling that are equal to our own, and we require them to protect your information in a manner that is consistent with our Privacy Code. In the event our suppliers are located outside of Canada, they are subject to the laws of the foreign jurisdiction and may be required to disclose personal information in accordance with those laws.
Your information is sometimes shared with our affiliates to ensure we offer you a full range of financial products and services. Our affiliates are also required to protect your information in a manner that is consistent with our Privacy Code.
To see a list of our affiliates visit the Partners section of www.saskcu.com or ask your credit union.
Your right to access and verify personal information
You have the right to access, verify and update your personal information at any time. For more information, contact your credit union.
The Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information.
The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other credit union employees receive appropriate training of privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information access requests under the Code.
We collect, use and disclose your information only with your consent, unless we are obliged to do so by contractual requirements, by law, or in order to provide our financial services to you.
Depending upon the sensitivity of the information, you can provide us with your consent in writing, electronically or verbally.
When you become a member or customer, or when you apply for a new product or service, we will obtain your consent in writing.
We may possess personal information that we collected prior to implementing our Privacy Code and for which we do not have your express consent to use. We will continue to use that information unless you ask us to stop. This is considered implied consent.
We obtain or use your information only with your consent. We do not sell it to third parties or use it in any way we have not told you about. We obtain your consent before we:
Withdrawal of your consent to use your personal information is subject to legal or contractual obligations. For example, your credit union is required by law to provide a record of your interest earning information to the Canada Revenue Agency. Further, if you have been granted a credit product, your credit union is required to collect and exchange your personal information on an ongoing basis with credit bureaus, credit insurers, and other lenders.
To withdraw your consent, print and fill out the attached form and send it in to the Turtleford Credit Union, Attention: Privacy Officer, PO Box 370, Turtleford, SK S0M 2Y0
On our website, we collect only personal information that is required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about out services. We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.
You can visit all public areas of our site without providing any personal information. Our site collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.
If you send us an e-mail, any information provided by you will be used only for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.
Our web site contained links to other web sites that are part of, affiliated with, or have a business relationship with Turtleford Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Turtleford Credit Union web site (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.
If you have any concerns about how your personal information is handles or distributed, please contact us. Our Privacy Officer will be pleased to discuss your concerns with you.
If, for any reason, you feel your concerns were not appropriately addressed, you may take the matter to the Office of the Privacy Commissioner in Ottawa.