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Online Banking

Online Banking Alerts

Turtleford Credit Union Online banking alerts provide added protection and convenience to your online banking experience. Stay informed and up-to-date on your account details by email, text message or both if you choose. Information on notification is as follows:

Direct Banking Alerts:

  • Your Personal Access Code (PAC) is changed via Internet Banking.
  • You are locked out of Internet Banking via Increased Authentication after 3 attempts to log in.
  • You'll be notified when an Interac e-Transfer recipient is added to your online banking account.

Balance Alerts:

  • A deposit exceeds an amount set for the following transaction types: ATM deposit, point-of-sale credit, receive an Interac e-Transfer.
  • A withdrawal exceeds an amount set ($100 minimum) for the following transaction types: ATM withdrawal, point-of-sale purchase, send an Interac e-Transfer, online bill payment, preauthorizes debits, cheques.
  • A balance inquiry is made through an ATM.
  • The available or current balance of an account falls below a set amount.
  • An available balance has insufficient funds for an immediate transaction.
  • A future-dated or recurring transfer has failed.
  • A future-dated or recurring bill payment has failed.

Security Alert:

  • A phone or email contact is disabled
  • An active phone or email contact is deleted
  • An active online banking alert is modified
  • An active online banking alert is deleted

Financial Reminders:

  • Your current account balance on the accounts and frequency of your choosing.
  • A loan or mortgage is maturing.
  • A loan or mortgage payment is due.
  • A future-dated or recurring transfer or bill payment may fail.
  • A term deposit, RRSP term deposit, RRIF term deposit is maturing

How do I sign up?

  • Log into Turtleford credit Union Internet Banking.
  • Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
  • You will be asked to accept the Alerts Agreement before you can complete the registration.
  • From here, add an email contact, phone contact (or both) and follow the Instructions received in the confirmation email or text.
  • Next, select account nicknames and choose which alerts you’d like to receive.
  • From the Manage Alerts Tab (Blue Menu Bar), choose which alerts you would like to receive and which contact you would like the alert messages to go to.
  • You can edit your alert contacts and account nicknames by clicking the Manage Alert Contacts and Mobile Nicknames tab/link.