Online Banking

Online Banking Alerts

Turtleford Credit Union Online banking alerts provide added protection and convenience to your online banking experience. Stay informed and up-to-date on your account details by email, text message or both if you choose. Information on notification is as follows:

Direct Banking Alerts:

• Your Personal Access Code (PAC) is changed via Internet Banking.
• You are locked out of Internet Banking via Increased Authentication after 3 attempts to log in.
• You'll be notified when an Interac e-Transfer recipient is added to your online banking account.

Balance Alerts:

 

• A deposit exceeds an amount set for the following transaction types: ATM deposit, point-of-sale credit, receive an Interac e-Transfer.
• A withdrawal exceeds an amount set ($100 minimum) for the following transaction types: ATM withdrawal, point-of-sale purchase, send an Interac e-Transfer, online bill payment, preauthorizes debits, cheques.
• A balance inquiry is made through an ATM.
• The available or current balance of an account falls below a set amount.
• An available balance has insufficient funds for an immediate transaction.
• A future-dated or recurring transfer has failed.
• A future-dated or recurring bill payment has failed.

Security Alert:

 

• A phone or email contact is disabled
• An active phone or email contact is deleted
• An active online banking alert is modified
• An active online banking alert is deleted

Financial Reminders:

 

• Your current account balance on the accounts and frequency of your choosing.
• A loan or mortgage is maturing.
• A loan or mortgage payment is due.
• A future-dated or recurring transfer or bill payment may fail.
• A term deposit, RRSP term deposit, RRIF term deposit is maturing

How do I sign up?

 

• Log into Turtleford credit Union Internet Banking.
• Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
• You will be asked to accept the Alerts Agreement before you can complete the registration.
• From here, add an email contact, phone contact (or both) and follow the Instructions received in the confirmation email or text.
• Next, select account nicknames and choose which alerts you’d like to receive.
• From the Manage Alerts Tab (Blue Menu Bar), choose which alerts you would like to receive and which contact you would like the alert messages to go to.
• You can edit your alert contacts and account nicknames by clicking the Manage Alert Contacts and Mobile Nicknames tab/link.